The data controller is Victoria Harrington.
What information do we collect from you?
The information you give us. This is any information you give us via forms (either during a consultation or via the website) or by phone, email or other correspondence. Information may include:
Personal details for identification and communication, including name, address, phone number(s), email address(es)
Personal data for financial transactions such as credit card or bank details
Animal details such as the animals name, age and medical history etc.
Personal data related to animals such as the animals home environment, other individuals the animal lives or interacts with, their routine etc.
Why do we collect this information?
For internal record keeping and case reviews
To communicate with you in connection to your animal’s wellbeing and behavioural issue
To record your animals history with regard to health and behavioural issues
To communicate with you for administrative purposes
How is your data stored and kept secure?
All of the systems both paper and electronic, that we use to process and store your data, conform to good data protection standards. Both are kept in secure storage with limited access.
Who might we share your information with?
We do not share your personal data with any other organisations except for those that we need to in order to deliver our services to you such as your Veterinary Surgeon. We will always ask you or gain signed consent from you before we do it.
You agree that for the purposes set out above, we have the right to share your personal information with the relevant organisations in order to deliver our services.
We will never sell your data or pass it on to any organisations you would not expect or might object to.
How long do we hold your information?
After we have delivered our services to you we keep your personal data on file for 5 years. You have rights over how we manage your data and we are committed to respecting these. We will be happy to exercise these rights if you want to, just get in touch with us by emailing the data protection officer at firstname.lastname@example.org
You have the right to:
Ask us not to process your personal data or marketing purposes. We will inform you before collecting any data if we intend to use it for such purposes or if we intend to disclose your information to any third party for such purposes.
Ask us not to process your personal data where it is processed on the basis of legitimate interests, provided there are no compelling reasons for not processing.
Ask us not to process your personal data for research purposes.
Request access to all personal information held about you
Ask for information we hold to be rectified if inaccurate or incomplete.
Ask for data to be erased provided it is no longer necessary for the purposes for which it was collected; you withdraw consent; you exercise your object and there are no legitimate grounds for processing; the data is unlawfully processed; to comply with a legal obligation.
Ask for the processing of the information to be restricted if the accuracy of the data is contested; the processing is unlawful; the personal data is not necessary for the purpose for which it was collected; you exercise your right to object.
Ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.
Accessing your personal information
You have the right to a copy of the information we hold about you. You may make an access request in writing to the Data Protection Officer. Any request will be processed as required by law, will be free of charge and processed within 30 days.
If you are not satisfied with the processing of your data, you have the right to submit a complaint to the Information Commissioners Office (ICO), which is the supervisory authority for data protection in the UK. We request that you first bring any complaint to our attention before contacting the ICO so that we can take appropriate action to resolve the issue.
This policy may be amended at any time.